Privacy Policy

At Modern Physio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment
• Fill out forms on our website
• Subscribe to our newsletter
• Contact us via email, phone, or other communication channels
• Participate in surveys or promotional activities

The personal information we may collect includes:

• Name, address, phone number, and email address
• Date of birth and gender
• Health information relevant to your physiotherapy treatment
• Insurance information
• Emergency contact details

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and managing physiotherapy services
• Communicating with you about appointments, services, and other related matters
• Processing payments and insurance claims
• Sending newsletters, updates, and marketing communications (if you've opted in)
• Improving our website, services, and patient experience
• Complying with legal obligations and professional standards

Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for claim processing
• Service providers who assist us in operating our website and conducting our business
• Legal authorities when required by law

We will not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes without your consent.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather demographic information. You can control cookies through your browser settings.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Accessing and reviewing your personal information
• Requesting corrections to inaccurate or incomplete information
• Opting out of marketing communications
• Requesting deletion of your information (subject to legal and regulatory requirements)

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Digital Personal Data Protection Act 2023 Compliance

Modern Physio processes personal data in accordance with India's Digital Personal Data Protection Act 2023 (DPDP Act). Our lawful basis for processing your personal information includes:

• Your consent when you book an appointment, fill forms, or subscribe to communications
• Performance of a contract when providing physiotherapy services you have engaged
• Legitimate interests in operating our clinic, improving services, and ensuring patient safety
• Legal obligations under healthcare regulations and professional standards

You have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Website enquiries and contact forms: 90 days from submission, unless you become a patient
• Patient medical records: As required by professional healthcare standards and applicable law (typically 7-10 years from last treatment)
• Website analytics data: 26 months (Google Analytics 4 default retention period)
• Marketing communications: Until you unsubscribe or withdraw consent

After the retention period, personal data is securely deleted or anonymized.

Analytics and Advertising Disclosure

This website uses the following analytics and advertising services to understand how visitors use our site and measure the effectiveness of our marketing:

• Google Analytics 4: Collects anonymized usage data including pages visited, time on site, device type, and approximate location (city level). This data helps us improve website content and user experience. Google Analytics uses cookies and may share aggregated data with Google.
• Google Ads conversion tracking (tag AW-11509246341): Tracks when website visitors call, message, or book appointments after clicking our ads. This helps us measure which ads are effective. No personally identifiable information is shared with Google Ads beyond conversion events.
• WhatsApp click tracking: When you click our WhatsApp button, we record that a WhatsApp conversation was initiated (but not the content of your messages). This helps us understand which channels patients prefer.

We do not sell your personal information to third parties. Analytics data is used solely to improve our services and website experience.

Health Data Sensitivity and Access

Health information you provide is treated with the highest level of confidentiality and security. Access to your health data is restricted to:

• Dr. Surabhi Bansal and authorized healthcare staff directly involved in your care
• Healthcare providers you are referred to, with your explicit consent
• Insurance companies for claim processing, only when you authorize disclosure
• Legal authorities when required by law or court order

Health data is stored in secure, access-controlled systems. We use appropriate physical, electronic, and procedural safeguards to protect against unauthorized access, alteration, or disclosure.

Your Rights Under DPDP Act

Under the Digital Personal Data Protection Act 2023, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data (subject to legal and regulatory retention requirements)
• Right to withdraw consent: Withdraw consent for processing at any time (does not affect processing done before withdrawal)
• Right to nominate: Nominate another individual to exercise your rights in the event of death or incapacity
• Right to grievance redressal: File a complaint if you believe your data rights have been violated

To exercise any of these rights, contact our Grievance Officer using the contact details below.

Grievance Officer

If you have concerns about how we handle your personal data or wish to exercise your data rights, you may contact our Grievance Officer:

We will acknowledge your complaint within 24 hours and respond with a resolution within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India.

Website Enquiries Are Not Medical Advice

Information provided through this website, including responses to enquiries submitted via contact forms or email, is for general informational and educational purposes only. Website enquiries and general communications do not constitute a doctor-patient relationship and are not a substitute for professional medical advice, diagnosis, or treatment.

For medical assessment and treatment, you must book an appointment and be evaluated in person at the clinic. If you have a medical emergency or urgent symptoms, contact emergency services immediately or visit the nearest hospital. Do not rely on website communications for urgent medical matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at: